Terms of service

Terms of Service

Welcome to Opditch. These terms of service govern your access to our website, your use of our services, and your purchase of our products.

By accessing our website, browsing our products, or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.

Company Information

Trade name: Opditch
Legal name: KARSERIEK LLC (doing business as "Opditch")
Registered office: 728 Rosetree Ln, Seaford, DE 19973, USA
Correspondence/return address: 33 Lychgate Lane, Broxburn, EH52 5NQ, United Kingdom
Phone: +44 7735 301328
Email: kontakt@opditch.com
Website: https://opditch.com

1. Definitions

  • "We", "us", "our" refers to KARSERIEK LLC, doing business as Opditch
  • "You", "your" refers to the person using our website or purchasing products
  • "Website" refers to https://opditch.com and all associated pages
  • "Products" refers to goods offered for sale on our website
  • "Order" refers to the purchase of products through our website

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian
  • You are legally capable of entering into a contract
  • You have read, understood, and accepted these terms
  • All information you provide is accurate, current, and complete
  • You comply with all applicable laws and regulations

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service, and sign up for newsletters.

Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorized system access, use automated scraping tools without permission, distribute malicious software, or use our trademarks and copyrighted materials without consent.

Account security: You are responsible for the confidentiality of your login credentials and for all activity on your account. Please report any unauthorized use immediately.

4. Products and Prices

We strive to provide accurate product information. Minor variations (e.g., due to screen settings) may occur. All prices are stated in DKK unless another currency is shown at checkout, with no hidden fees. Free standard shipping to Denmark and the USA. Price changes do not apply to confirmed orders.

If a product is unavailable, we offer the option to wait, an alternative, or a full refund.

5. Orders, Changes, and Cancellations

Orders are accepted upon order confirmation by email. We reserve the right to refuse orders in cases of pricing errors, suspected fraud, unavailability, or payment issues.

  • Before dispatch: Changes/cancellations are accepted where possible — contact us as soon as possible.
  • After dispatch: Cancellation is no longer possible; returns are handled in accordance with the return policy.

6. Payment

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely through certified payment providers. We do not store full card details on our own servers.

7. Shipping and Delivery

Details in our shipping policy. Summary:

  • Shipping area: Denmark and USA
  • Processing time: 1–2 business days
  • Transit time: 5–7 business days (Denmark) / 7–12 business days (USA)
  • Total delivery time: 6–9 business days (Denmark) / 8–14 business days (USA)
  • Shipping costs: Free standard shipping to Denmark and the USA

8. Returns, Refunds, and Exchanges

Details in our return & refund policy. Summary:

  • Return window: 30 days from delivery (voluntary return window) — in addition to the statutory 14-day right of withdrawal
  • Return shipping: Borne by the customer, except for defective/incorrect items
  • Restocking fee: None
  • Refund time: Refund initiated within 5 business days after inspection + 3–5 business days bank processing
  • Refund method: Original payment method

9. Warranty and Statutory Rights

Our products are covered by the statutory warranty under the Danish Sale of Goods Act. The statutory warranty period is 2 years from the date of delivery. If an item is defective, you have the following rights:

  • Remedy (repair) or replacement
  • Proportionate price reduction
  • Cancellation of the purchase with a full refund (in the case of material defects)

These terms do not limit your non-waivable rights under Danish law.

Customers in the USA: Non-waivable consumer rights and statutory warranties (including "implied warranties") under applicable US federal or state law remain unaffected by these terms.

10. Intellectual Property

All content (texts, images, logos, designs) belongs to Opditch or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them as part of our business operations. We remove unlawful or misleading content.

12. Data Protection

Details in our privacy policy (GDPR-compliant).

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, consequential damages, or lost profits. Liability for intent and gross negligence remains unaffected. Maximum liability per order: the order value.

14. Your Responsibilities

You are responsible for providing accurate order and address information, maintaining account security, reviewing product information before purchase, and complying with applicable laws.

15. Third-Party Links

Links to third-party websites are provided for information purposes only. We accept no responsibility for their content or data protection practices.

16. Payment Providers

Payments are additionally subject to the terms and conditions of the respective payment provider.

17. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, strikes, transport disruptions, or other unforeseeable circumstances beyond our control.

18. Dispute Resolution

If any issues arise, please contact us directly first:

Email: kontakt@opditch.com
Phone: +44 7735 301328
Address: 33 Lychgate Lane, Broxburn, EH52 5NQ, United Kingdom

We strive to resolve complaints within a reasonable time.

Online dispute resolution (EU): The European Commission provides an ODR platform: https://ec.europa.eu/consumers/odr. You may also submit a complaint to the Danish Center for Complaint Resolution / Consumer Complaints Board (Center for Klageløsning / Forbrugerklagenævnet) via forbrug.dk. We do not participate in mandatory consumer arbitration proceedings, but we are always available for direct contact.

19. Governing Law and Jurisdiction

These terms are governed by Danish law. The place of jurisdiction is the competent ordinary courts of Denmark, to the extent permitted by law. Non-waivable consumer protection rules of the consumer's country of residence remain unaffected.

20. General Provisions

Entire agreement: These terms of service, together with the privacy policy, shipping policy, and return policy, constitute the entire agreement between you and Opditch.

Severability: If any individual provision is invalid, the validity of the remaining provisions is not affected.

Waiver: Failure to enforce a right immediately does not constitute a waiver of that right.

Assignment: You may not assign your rights without our written consent.

21. Changes to These Terms

We reserve the right to update these terms of service at any time. Changes will be published on the website. In the case of material changes, we will also notify you by email. Continued use after publication constitutes acceptance.

22. Contact

KARSERIEK LLC (doing business as Opditch)
Registered office: 728 Rosetree Ln, Seaford, DE 19973, USA
Correspondence/return address: 33 Lychgate Lane, Broxburn, EH52 5NQ, United Kingdom

Email: kontakt@opditch.com
Phone: +44 7735 301328

Customer service hours (CET/GMT+1): Mon–Fri 09:00–17:30 | Sat–Sun 10:00–15:00

We strive to respond within 24 hours. Last updated: July 2026.